A must read for anyone starting up. Real life examples blended with research theories directly edited by Intercom‘s fouding team.
Excerpt:
“All of our early customers were hand-held by the founders. This gave us a very explicit understanding of what we needed to build and helped not only bring in those customers but created a tight feedback loop where we were able to deliver improvements in the right way and on time.” – Eoghan (Co-Founder)
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Wikipreneurship 